Privacy Policy

noxio.app > Privacy Policy

Last Updated: March 31, 2025

At Noxio, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, http://noxio.app (“Website”), and our services (“Services”), which include a channel manager, property management system (PMS), and booking engine. By using our Services, you consent to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:
Noxio.app
Hindenburgdamm 128, 12203 Berlin, Germany
Email: admin@noxio.app

2. Information We Collect

We collect different types of information depending on how you interact with our Services:

2.1. Information You Provide

  • Account Registration: When you sign up for an account, we collect your name, email address, billing information, and other details necessary to provide the Services.
  • Content: Information you upload or manage through the Services, such as property listings, booking details, pricing, and guest communications.
  • Communications: Any information you provide when contacting us (e.g., via email or support requests).

2.2. Information Collected Automatically

  • Usage Data: We collect data about how you use the Services, including IP address, browser type, device information, pages visited, and timestamps.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and improve our Services. You can manage your cookie preferences through your browser settings.

2.3. Information from Third Parties

  • Third-Party Platforms: When you connect your accounts on platforms like Airbnb or Booking.com, we may receive data such as booking details, guest information, and availability calendars to facilitate synchronization.

3. How We Use Your Information

We process your data for the following purposes:

  • Service Delivery: To provide, maintain, and improve the Services, including syncing your listings and managing bookings.
  • Billing: To process payments and manage subscriptions.
  • Communication: To respond to your inquiries, send service-related updates, or inform you of significant changes to our Terms or Privacy Policy.
  • Analytics: To understand how Users interact with our Services and enhance functionality.
  • Legal Compliance: To comply with applicable laws, regulations, or legal requests.

4. Legal Basis for Processing

We process your data based on the following legal grounds under the General Data Protection Regulation (GDPR):

  • Contractual Necessity: To fulfill our obligations under the Terms and Conditions (e.g., providing the Services).
  • Legitimate Interests: To improve our Services, ensure security, and communicate with you effectively.
  • Consent: Where you have explicitly agreed (e.g., for optional marketing emails).
  • Legal Obligation: To comply with applicable laws or regulatory requirements.

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it in the following circumstances:

  • Service Providers: With trusted third-party vendors (e.g., payment processors, hosting providers) who assist us in operating the Services, subject to confidentiality agreements.
  • Third-Party Platforms: With connected platforms (e.g., Airbnb, Booking.com) as necessary to provide synchronization features.
  • Legal Requirements: If required by law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, with notice provided where required.

6. Data Storage and Security

  • Location: Your data is primarily stored on secure servers within the European Economic Area (EEA). However, as our Services operate in the cloud, some data may also be stored or processed in the United States. When transferring data outside the EEA, we ensure appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to protect your information in accordance with GDPR requirements.
  • Retention: We retain your data only as long as necessary to provide the Services, fulfill legal obligations, or resolve disputes—typically no longer than 6 years after your account is terminated, unless otherwise required by law.
  • Security: We implement technical and organizational measures (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the GDPR and applicable laws, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal exceptions).
  • Restriction: Limit how we process your data in certain cases.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests (e.g., marketing).
  • Withdraw Consent: Revoke consent where processing is based on it.

To exercise these rights, contact us at admin@noxio.app. We will respond within one month, extendable by two months for complex requests.

8. Cookies

We use cookies to improve your experience and analyze usage. Essential cookies are necessary for the Services to function, while optional cookies (e.g., for analytics) can be disabled via your browser settings. For more details, see our [Cookie Policy, if applicable—add link if created].

9. Third-Party Links

Our Website or Services may contain links to third-party sites (e.g., booking platforms). We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Minor changes will take effect immediately upon posting on the Website. For significant changes (e.g., affecting your rights), we will notify you via email or through the Services. Your continued use of the Services after updates constitutes acceptance.

11. Contact Us

If you have questions, concerns, or wish to exercise your rights, please reach out to:
Noxio.app
Hindenburgdamm 128, 12203 Berlin, Germany
Email: admin@noxio.app

12. Complaints

If you believe your data protection rights have been violated, you may lodge a complaint with us at admin@noxio.app